General Terms and Conditions For Travel Bookings
1. Refunds on unused services. Our Tours are sold as a package and therefore we cannot refund a client for services that he/she has decided not to utilize.
2. Travel Insurance. We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your control. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.
3. Currency. Our tours are sold in Euro currency and your credit card will be charged in Euro currency.
4. Refusal of Travel. We reserve the right to refuse to carry any person or accept a person on the tour whose conduct or manner may cause offence or upset to other participants. The same applies to any person who is experiencing medical symptoms that could cause ill health to others or to any person we suspect may not be fit to travel or tour. We apply our standard cancellation policy in this case.
5. Disabilities and Medical Problems. It is client's responsibility to ensure he/she is fit enough to tour on the departure date. Some of our tours may not be fully accessible to wheelchairs or clients with any mobility issues - we will try to accommodate disabilities and medical problems where we can but please be aware that some of our tours may simply not be suitable for you. It is essential that you notify us upon booking about any medical problems which may affect your ability to travel on our tours so that we can advise you if your chosen arrangements are feasible for you. Should you fail to do so and as a consequence be unable to complete your trip or access a tour we cannot be held responsible for any cost or inconvenience this may cause you if we are unable to accommodate you or any member of your party.
6. Complaints. We are open to suggestions and comments from our clients that allow us to optimize our services and we take responsibility for our mistakes or failures. In the event that you have any complaint during the course of your tour then please bring this immediately to the attention of our office or guide or driver so that we can intervene and provide a solution while the tour or another holiday experience is still taking place. If after you have ended your tour or trip you wish to further address the matter, please contact us within 21 days after your travel date at [email protected] providing all relevant information necessary to allow us to address your complaint.
7. Force Majeure. The Activity Provider is not liable for any events that are caused as a result of acts of God, Governments, war hostilities, political unrest, riots, civil strife, industrial dispute, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, adverse weather conditions, water shortages or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided. In case of force majeure, the Activity Provider will do their best to notify guests as soon as possible offering to reschedule or providing substitute services, pending availability, or provide a refund and at full company discretion. Avventure Bellissime strongly recommends you purchase travel insurance.
Terms and Conditions for Groups and Private Tours
All tours except for vacation packages or custom reservations are bookable directly via the Website and require a full prepayment at the time of booking to confirm a reservation.
Once you complete the payment you will receive an automatically generated email confirming your booking was received, upon a successful payment you are bound by the Terms herein.
Be advised that we require twenty-four (24) to thirty-six (36) hours to process the reservations.
a) if the payment goes through correctly you will receive the tour voucher(s) with all the details via e-mail within twenty-four (24) to thirty-six (36) hours.
b) if there are issues with the payment you will be contacted through email notifying you about the situation - please note that you will receive the automatically generated email even if your payment did not go through. The automatically generated email is only to confirm we received your booking - only the email containing the tour vouchers is the actual reservation confirmation.
c. We decline any responsibility should your e-mail provider blacklist our domain @tours-italy.com and consequently not allow our e-mails containing the tour voucher(s) to reach your account.
Cancellation by You
Cancellations made by clients must be requested in writing to [email protected] and the date of cancellation will be calculated based on Italian standard time.
Small Group Tours:
More than 72 hours from tour date: no charge*
Less than 72 hours and no show: 100%
*If you cancel a tour after the voucher and invoice has been issued, and more than 72 hours from the day of the tour, there is a 20,00 euro administrative fee that will be not refunded for each tour you have booked
Private Tours & Transfer Tours:
More than 8 days from tour date: no charge*
From 7 days to 4 days: 50%
Less than 3 days and no show: 100%
*If you cancel a tour after the voucher and invoice has been issued, and more than 8 days from the day of the tour, there is a 20,00 euro administrative fee that will be not refunded for each tour you have booked
Cancellation by Us
We will only cancel tours in case of unforeseeable circumstances which are beyond our control and/or which might put your safety at risk. If we cancel your tour then we will provide alternative solutions such as a different date, alternative tour or a full refund if none of the solutions provided is feasible for you.
Tickets Policy
For all tours including a Museum / Art gallery / Church ticket, in case of cancellation of the tour we will refund the cost of the tour as per our cancellation policy, but tickets are not refundable if cancellation is made 30 days or less from tour date.
There is no refund on reservation fees and tickets of monuments that on some occasions are closed due to ceremonies, strikes and/or any kind of event that is out of our control. We try and do our best to avoid operating the tour when this occurs and if the information from the office responsible of the sites visited is given in a timely manner for us to rearrange and inform all clients. If this is not possible we will operate the tour and will include other sites to compensate for the site/s being closed. No refund is given on unused tickets due to events that are out of our control.
Changes to Bookings
Changes to your confirmed services must be requested by the lead traveler in writing via e- mail at [email protected]
All change requests sent before receiving vouchers are free of charge, after having sent vouchers, there is a 10 Euro change fee for any change and might incur other additional fees which will be advised by our office.
Whilst we will do our best to accommodate your request, we cannot guarantee that we always will be able to meet your requirements.
Where we are unable to meet your change request and you no longer wish to travel this will be treated as a cancellation of your booking and cancellation charges will be applied as per our policy
Changes by Us
While our company shall do everything within our power to provide your tour or another holiday service as advertised, we reserve the right to change itineraries or inclusions if the circumstances require us to do so. We will try to advise you of those changes as much in advance as possible.
Delays on Group Tours
Upon confirmation of your service you will receive a voucher with pick up location and time. You will be asked to arrive at the meeting point 10 minutes prior to the start of the tour. We can not guarantee you will find our assistant or guide if you fail to arrive at the meeting point on time. On these occasions the Company is not responsible for any claim of refund or even partial refund.
Delays on Private Tours / Private shore excursions / Private Transfer Tours
Upon confirmation of your service you will receive a voucher with pick up location and time. If you anticipate you will be delayed for any reason, it is your responsibility to contact the number listed in your voucher the Company cannot guarantee that a rescheduled pick up time /day will be possible at no additional charge.
Private Transfers and transfers / tours
When booking a private transfer or a private transfer tour quotations are given including:
1 large size luggage and 1 carry on per person
Should the number of luggage be exceeding the above number, client must inform at the time of the request.
Missed Departures
It is client's responsibility to have all necessary valid passports, visas and other travel documents and to arrive at the correct departure point at the correct time. We decline any responsibility should you miss a tour or incur any extra expenses your delay or no-show may cause to you. No refund is due for failure to show up on time for the tour or other service provided by us.
Vacation Packages Flexible Terms and Conditions
(valid for bookings made before 20th December 2021 & travel through 31st December 2022)
As the world recovers from the pandemic and the vaccination campaigns continue, our special COVID-19 booking & cancellation policy allows for a stress-free vacation planning and maximum flexibility. Whether you plan to book multi-day services or a multi-day vacation package we offer a variety of options that will guarantee our guests total peace of mind.
A) Change of travel dates with no extra fees
You can change your travel plans or postpone your trip up to 60 days before your travel date without paying EUR 200 per person administrative fee. This policy can be used once per booking. Further tour date changes after the first amendment are subject to standard terms and conditions.
B) Right to a refund
If you must cancel due to any Covid-19 related reasons outlined on the list below, you will receive a full refund.
Covid-19 related reasons:
*The Italian government advises against all but essential travel
*The government in our guests' country of residence restricts all but essential travel
*Closed borders or extended quarantine requirements in Italy
*International flights are cancelled without alternative routing available therefore prohibiting the client from successfully reaching Italy.
This policy doesn't apply to airfare or insurance. Any airline change or cancellation fees are solely the responsibility of the traveler and are subject to airline policies. No refunds will be provided in respect of any visas, travel insurance, or vaccines, which are solely the responsability of the traveler.
In case of an amendment it may be necessary for us to adjust the cost of your trip to reflect the new travel dates should they coincide with a higher season of travel, trade fair or festivity dates. Equally, if the cost of your postponed trip is less, we will reduce the cost accordingly.
General Terms and Conditions for Vacation Packages
Avventure Bellissime vacation packages are not Escorted Group Tours
Each package is a combination of services and products designed by the Company for independent travelers. All tours that are part of Avventure Bellissime vacation packages are operated by the Company and not by third parties.
Cancellation Fees
More than 60 Days: 200 Euro per person administrative fees;
From 60 to 30 Days: 20% of the total cost;
From 29 Days 15 Days: 30 % of the total cost;
From 15 to 7 Days: 50% of the total cost;
Less than 7 Days and no show: 100% of the total cost.
Travel Insurance
We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your and our control. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.
Train Tickets
Train Tickets purchases are not refundable.
Private or shared transfers Transfers as part of your vacation package
If you anticipate that your flight/train will be delayed for any reason, it is your responsibility to contact the numbers listed in your voucher (either the agency number or the emergency phone number). Failure to contact the Company may result in you having to pay again for your private transfer.
PLEASE NOTE: Package transfers is based on each passenger bringing one suitcase and carry-on item. Additional charges may apply if you bring extra luggage.
Changes by You
Changes to your confirmed services must be requested in writing via e-mail at [email protected] Changes made after the package has been confirmed incur a fee of 30,00 Euro each change. Other fees might occur. PLEASE NOTE: No change fees are applicable if you decide later to add additional tours or services unless this involves making changes to the original itinerary booked.
Changes by Us
While our company shall do everything within our power to provide your tours, transfers and accommodation as specified in your contract and on your tour vouchers, we reserve the right to change itineraries or inclusions if the circumstances require us to do so. In the case of accommodation, a similar standard of accommodation will be offered wherever possible. We will try to advise you of those changes as much in advance as possible in order to enable you to decide how you wish to proceed.
Booking Procedure
We require 30% deposit of the total amount at the time of confirmation of this Vacation Package. Balance is due 45 days prior to date of the first service. For vacation packages booked within 45 days or less of travel total payment is taken upon confirmation of the vacation package.
Please read carefully all parts of the contract and advise your sales assistant, before signing and returning the contract, should you find discrepancies with what was agreed. The signed contract must be returned back to the Company directly to [email protected]
Avventure Bellissime only accept as confirmed booking, contracts that are initialed on all pages and with a handwritten signature on the last page, and sent to Avventure Bellissime in one of the three ways of sending a contract as above explained.
Travel Documents
Vouchers, details of services and invoice will be sent via e-mail not later than 30 days prior date of first service.
Missed Departures
It is client's responsibility to have all necessary valid passports, visas and other travel documents and to arrive at the correct departure point at the correct time. We decline any responsibility should you miss a tour or incur any extra expenses your delay or no-show may cause to you. No refund is due for failure to show up on time for the tour or other service provided by us.
Avventure Bellissime Intellectual Property
RECORDING AND REPORTING: All rights reserved by our Company. Any reporting or recording (video or audio) of tours and or services must have prior written permission from the management.
Limitation of Liability
YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITE. ADDITIONALLY, AVVENTURE BELLISSIME LTD IS NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; AND (III) THIRD PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE, FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY. THE FOREGOING APPLIES EVEN IF THE AVVENTURE BELLISSIME LTD HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN THE DAMAGES. IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL AVVENTURE BELLISSIME LTD CUMULATIVE LIABILITY TO YOU EXCEED $100.
Indemnification
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms of Service, or any use by you of the Site. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.
Release of Claims
In no event will the Company be liable to any party for any type of direct, indirect, special, incidental, or consequential damages for any use of or reliance on our Site or its Content. You hereby release the Company from any and all claims including those related to personal or business interruptions, misapplication or information, or any other loss, condition, or issue.
Online Commerce
Certain sections of the Site or its Content may allow you to make purchases from us or from other merchants. If you make a purchase from us on or through our Website or its Content, all information obtained during your purchase or transaction and all of the information that you give as part of the transaction, such as your name, address, method of payment, credit card number, and billing information, may be collected by both us, the merchant, and our payment processing company.
Your participation, correspondence or business dealings with any affiliate, individual or company found on or through our Website, all purchase terms, conditions, representations or warranties associated with payment, refunds, and/or delivery related to your purchase, are solely between you and the merchant. You agree that we shall not be responsible or liable for any loss, damage, refunds, or other matters of any sort that incurred as the result of such dealings with a merchant.
We have no responsibility or liability for these independent policies of the payment processing companies and Merchants. In addition, when you make certain purchases through our Site or its Content, you may be subject to the additional terms and conditions of a payment processing company, Merchant or us that specifically apply to your purchase. For more information regarding a Merchant and its terms and conditions that may apply, visit that merchant’s Website and click on its information links or contact the Merchant directly.
You release us, our affiliates, our payment processing company, and merchants from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase through or use of our Website or its Content.
Governing Law; Venue; Mediation
This Agreement shall be governed by and construed in accordance with the laws of Italy regardless of the conflict of laws principles thereof. If a dispute is not resolved first by good-faith negotiation between the parties to this Agreement, any controversy or dispute to this Agreement will be submitted to the International Court of Arbitration. The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand and shall take place in Venice, Italy or via telephone. The Parties shall cooperate in exchanging and expediting discovery as part of the arbitration process and shall cooperate with each other to ensure that the arbitration process is completed within the ninety (90) day period. The written decision of the arbitrators (which will provide for the payment of costs, including attorneys’ fees) will be absolutely binding and conclusive and not subject to judicial review, and may be entered and enforced in any court of proper jurisdiction, either as a judgment of law or decree in equity, as circumstances may indicate.
Severability
If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
Assignment
These Terms of Service bind and inure to the benefit of the parties’ successors and assigns. These Terms of Service are not assignable, delegable or otherwise transferable by you. Any transfer, assignment or delegation by you is invalid.
Entire Agreement; Waiver; Headings
This Agreement constitutes the entire agreement between you and AVVENTURE BELLISSIME pertaining to the Site and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by the Company shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the Company. The subject headings of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
If you have any questions or concerns regarding these Terms, please email [email protected].
Updated: April 2021
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