Avventure Bellissime (Beautiful Adventures) is an Anglo-Italian fully-licensed and bonded tour operator that has been operating tours for incoming individuals and groups to Italy since 1999.
Do you work with travel agents?
Avventure Bellissime cooperates with the major tour operators in the tourism industry as well as travel agents specialized in arranging boutique tours in Italy, both private and semi-private ones.
Do you pay commissions to travel agents?
Rates displayed online are non-commissionable; to travel agents and tour operators we offer NET rates, which are lower than the gross rates advertised on the web site. If a tour is on special offer, we apply the discount on the full rate and not on the promo price. Therefore, you can choose to book the tour at your NET reserved rate or at the discounted rate depending which option is more convenient at the time.
What is your cancellation policy?
For group, semi-private and private tours:
- More than 8 days: no charge
- From 7 to 4 days: 50 %
- Less than 3 days and no show: 100%
If you cancel a tour after the voucher and invoice has been issued, when more than 8 days from the day of the tour, there is a 20,00 euro administrative fee that will be not refunded for each tour you have booked
To have further information on our Terms and Conditions policy, we suggest you to visit the dedicated section on our web site @ http://tours-italy.com/terms-and-conditions/
If my client decides not to take a tour or part of it, is there any refund I can ask for?
Our Tours are sold as a package and therefore we cannot refund a client for services that he/she has decided not to utilize.
How do I book a tour for my client online?
To travel agent and tour operators, we offer the possibility of registering on our web site @ http://tours-italy.com/travel-agents/ in order to receive a password and username that will allow you to access our extranet system and book tours at NET rates.
How can I book more than one tour in the same reservation?
If you are logged in as travel agent, our online system (TourCMS Marketplace for travel agents) does not allow multiple tours reservations in the same booking reference; thus, we invite you to write the list of tours you want to book and send it to our Sales Team (firstname.lastname@example.org) and they will forward your request to the person in charge who will then send you the instructions for a multiple-tours booking.
How can I access to my travel agent reserved area?
Once you completed the registration on our website and you received the e-mail to reset your password, you can click on AGENT LOGIN button on the top right-hand side of the screen and enter your username and password. You will be redirected to the TourCMS Marketplace page of Avventure Bellissime where you will find the list of our tours on the right side of the page. If you click on the first tour you visualize, you will enter again on our web site www.tours-italy.com where you can continue with the booking process.
Where can I visualize my NET reserved rates on the online booking process?
The booking system shows you the NET rate of the tour you are booking on “Passage 4 of 5”, that is on the summary page you open after completing the credit card holder and the accommodation details. If you look at the PAYMENT DETAILS section, you will see Full balance and the NET rate in brackets.
Can I secure my booking with an initial deposit and pay afterwards?
All services for your clients will be booked and confirmed once we receive the full payment for the tours. For group, semi-private and private tours, pre-payment is essential to provide the services to your customers. We do not work with deposits or post-payments for single tours (group, semi-private or private ones). A different payment policy is applied to our vacation packages; in this case, please read the relevant Terms and Conditions section on our web site: http://tours-italy.com/terms-and-conditions/.
Do I need a PayPal account for my online reservations?
While booking online, the last passage of the reservation is the payment and you will be redirected to PayPal secure gateway to finish the process. If you are an existing PayPal user, you can login using your details and continue the payment using your funds. Alternatively, if you do not have an account with PayPal, you go directly to PayPal Guest Checkout box where you will be asked to fill in the form with your personal data and credit card details and then you click on PAY NOW button.
Can I pay with the clients’ credit card? Or, do I have to pay with my corporate credit card?
We do not pay commissions to travel agents and tour operators; thus, we accept only corporate credit cards where we will debit the NET reserved rates for your clients’ tours.
While booking online where do I add the lead traveler’s name if I am paying with my corporate credit card?
You can add the lead traveler’s name in the CREDIT CARD HOLDER DETAILS even if you are paying with your corporate credit card. You will fill in the correct credit card holder details in the last passage of the booking process when you will be redirected to the PayPal gateway.
In which currency will I pay for my customers’ tours?
Our tours are sold in Euro currency and your credit card will be charged in Euro currency.
How do I get a custom quotation?
Sometimes clients ask for custom and personalized solutions for their trips and, if you cannot find the right solution among our online tours, we would be very pleased to receive your request by e-mail at email@example.com. We need the following information to build your custom itinerary: date of the tours, number of people, destination, preferred sites they want to visit, duration of the tour, train or flight timetable if relevant to the tour arrangements.
How do you send out travel documentation?
Once you complete the booking process, you will receive an e-mail confirming the reservation you made. Bookings are processed within 48 hours, Monday to Saturday, and tour vouchers with details are sent by e-mail.
Do my clients need to present Avventure Bellissime voucher at the meeting point? Or, can I use my corporate vouchers?
For your convenience we recommend printing your paperwork however if you show the voucher on your device we will admit you to the tour without any problems.
Only in case of the Private Gondola Ride it is compulsory to come with a printed voucher.
In any case, we recommend to forward Avventure Bellissime vouchers to your clients because they will find all useful information on how to reach the meeting point, the departure time and the date of the tour and the services included. On our voucher, we do not mention rates or other commercial agreements between Avventure Bellissime and your company. Using AB voucher is the best solution in order to avoid typo mistakes or lack of important information if you copy down the information in your vouchers.
Does my client need travel insurance?
We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your control. Additionally, we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belongings.
What are the rates you apply for travel agents personal tours?
For travel agent personal tours or trips, we grant the same NET reserved rates they have for their clients’ services. So, they can book their tours directly on our web site just entering in their reserved area with their username and password. In case of multiple tours bookings, the system does not allow to use the same booking reference for more than one tour at time; in this case, please send an e-mail to firstname.lastname@example.org with your request of reservation.